Currently there are a number of customers who are using the Hosted Exchange option for email. The data center is having a problem that is taking longer than usual to resolve. It is impacting multiple thousands of people around the world. Even my own email stormer@ stormerhosting.com has been impacted. It is my belief this may take until Monday to be resolved. The data center has not given any sort of eta on the issue or even what the issue is at the moment, only that they are working on it. It is because of this that I have started the process of manually creating mailboxes on the local server and routing mail there so you can at least get and send email going forward.
If you are impacted by this issue, please submit a support ticket : https://ticket.stormer.com
Please use an email address that is different than the impacted email address.
The reason I need you to contact me via support ticket is so I can contact you. For many of you, your contact email address 'is' the impacted email address. So please contact me via support ticket so I can give you the details to get you at least receiving and sending again, hopefully temporarily until this issue is resolved.
Thanks for your patience as I work to get you back online!
UPDATE FROM DATA CENTER @ 1am CST:
What happened?
On Friday, Dec 2, 2022, we became aware of an issue impacting our Hosted Exchange environment. We proactively powered down and disconnected the Hosted Exchange environment while we triaged to understand the extent and the severity of the impact. After further analysis, we have determined that this is a security incident.
The known impact is isolated to a portion of our Hosted Exchange platform. We are taking necessary actions to evaluate and protect our environments.
Has my account been affected?
We are working through the environment with our security teams and partners to determine the full scope and impact. We will keep customers updated as more information becomes available.
When will I be able to access my Hosted Exchange account?
We currently do not have an ETA for resolution. We are actively working with our support teams and anticipate our work may take several days. We will be providing information on this page as it becomes available, with updates at least every 12 hours. As a result, we are encouraging admins to configure and set up their users accounts using temporary mailboxes until this can be resolved.